Mentor, A Siemens Business Corporate Application Engineer - 8540 in Tokyo, Japan

Corporate Application Engineer - 8540


Description

Company: Mentor Graphics

Job Title: Corporate Application Engineer - 8540

Job Location: Japan - Tokyo

Job Category: Customer Support

Job Duties:

• Proactively help customers quickly become productive with the Capital

• Introduce and drive the adoption of tools, features, enhancements, services, thus contributing to the continuous growth of customer support business

• Assist account teams with struggling customers

• Interface with customers and 2nd line support and provide feedback in both directions

• Provide 1st line support for all tools in the Capital and VeSys Tool Suite

• Engage with existing customers to understand and provide support and guidance for their design and manufacturing methodology and challenges

• Evaluation of customer specific enhancements in beta-state of the software

• Deliver Training for Capital, Capital Harness Classic and VeSys

• Regularly participate in meetings and conference calls with customers

• Help customers to achieve project deadlines by providing support by phone, by electronic means or on-site

• Work as part of the account team to develop solutions for customer issues and take an active role to communicate these solutions to the customer.

• Capture knowledge for web-based support systems

• Provide pro-active customer feedback into product marketing and engineering to drive improvement and future evolution of the product line

• Actively participate in marketing and sales activities such as, workshops, seminars, etc.

• Provide customer advocacy and product supportability to influence product direction and quality

• Covering support for North America and offering worldwide assistance

Job Qualifications:

• Broad knowledge in the electrical system & wire harness domain

• Detailed understanding of the whole process of design, manufacture and service of harnesses

• Experience with Mentor Graphics Capital tools or other electrical system design tools/flows

• Knowledge of MCAD systems (e.g. NX, ProE, CATIA)

• System and database administration for Progress, Oracle and PostgreSQL installations and sys-admin trainings a plus

• Candidate must be self-motivated, be able to work independently but collaboratively and be able to thrive in a fast-paced and evolving product and technical environment.

• Demonstrated ability to build strong rapport and credibility with customers organizations while maintaining a company internal network of contacts

• Manage multiple tasks and customer issues concurrently

• Strong technical communication skills and presentation skills

• Strong project management and communication (written and verbal) skills

• Ability and willingness to travel

• BSEE or BSME, 5+ years of electrical system (and/or electrical harness) design and manufacturing experience desired