Mentor, A Siemens Business Customer Application Engineer - 8228 in Meudon, France

Customer Application Engineer - 8228


Description

Company: Mentor Graphics

Job Title: Customer Application Engineer - 8228

Job Location: France - Meudon

Job Category: Customer Support

Job Duties:

We are seeking a Product Specialist/Customer Application Engineer to provide professional support to our customers using our PCB Design Flow software applications:

  • Customer Applications Engineer enabling customer success with our PCB, Xpedition Enterprise Flow products and other System Design Products.
  • Providing support via the web, e-mail, phone, in the classroom and on-site to ensure that customers get their projects out on time.
  • Provide mentoring to teammates.
  • Provide application support and creation of application notes
  • May deliver webinars to promote PCB Design Flow software to customers
  • Providing productivity services to our customers which could include custom training as well as designing and creating custom training
  • Qualified candidates must be able to:
  • Trouble-shoot software problems and find solutions and/or workarounds and communicate solutions to customers
  • Document software defects in our tracking system and document solutions in our customer-facing knowledgebase.
  • Documented solutions may require creation of short videos

Job Qualifications:

Education: BSEE or equivalent combined with significant Electronic Design and layout expertise and at least 5 years’ experience in a technical role.

  • Must have good understanding of the PCB design environment, terminology and data.
  • Must have knowledge of PCB design problems.
  • Ability to manage multiple concurrent tasks.
  • Excellent communications skills (listening, writing and speaking).
  • Fluent English language speaking and writing is essential.
  • Additional language skills are welcome.
  • Programming skills are welcome.